Info from K&F Health Centre

As we continue to adapt to the changes which have been necessary as
a result of the coronavirus outbreak, some of you will be aware of how
differently we have been working to care for our patients over the last
three months.
One thing is certain – we have not stopped caring for you throughout this pandemic
Over the last few weeks GPs, Nurse Practitioners, Practice Nurses, Healthcare Assistants, Phlebotomists,
Midwives, District Nurses, Pharmacists, Care Co-ordinators, Dispensers, Paramedics, Care Navigators,
Receptionists, Administrators, Medical Secretaries have worked together, including over the Easter and May
Bank Holidays, to continue to:
Information for Patients
Telephone
patients
Refer patients to
hospital when
necessary
Conduct online
e-consultations
Review medication
& issue
prescriptions
See patients face
to face when
appropriate;
blood tests,
vaccinations, etc.
Review hospital
discharge letters
from consultants
Support patients
who are sheilding
i.e. those who are
extremely clinically
vulnerable
Support patients
with palliative care
needs, & their
families
Support
vulnerable
with
safeguarding
needs
Provide
palliative care
to patients
& their families
Support
families
who have
recently
been bereaved
Support
multidisciplinary
team to
deliver care
in the community
Support
NHS with the
Clinical
Commissioning
Group, Primary
Care Network
& other local
organisations
Support
people
with mental
health needs
Support
residential
care patients
& care
workers
Review
COVID-19
positive
patients
Review care
plans & urgent
needs for
patients who
are frail and
require support
Assess patients
who have long
term conditions
& need
regular reviews
Information For Patients
Whilst we will continue to assess all patients on the phone or online before booking an appointment with a GP,
you will be offered a face to face appointment if the GP feels it is clinically appropriate and safe to do so. It is
important that you contact us if you have any health concerns or questions and even more important, not to
ignore or put off any medical advice that is given to you – we are still here for you.
We will continue to work with our Clinical Commissioning Group (CCG) and Primary Care Network (PCN) to
consider the implications this has for us and you for the next few weeks and months. We will also keep you
informed about how we will plan to deliver flu clinics from September.
We would like to thank you for your patience and understanding through what has been and still remains an
extremely difficult time for everyone. We will continue to provide you with the right service to meet your need.